Product/Service Feedback partners and suppliers in Brazil
Find trusted Product/Service Feedback partners and suppliers for franchise businesses in Brazil, all QFA members.
Product and service feedback partners help Brazilian franchise networks collect and organise opinions about purchases and customer experiences. Post-purchase surveys, review channels and mystery shopping can identify problems and improvement opportunities. Franchisors need consistent criteria for comparing outlets, while franchisees need findings they can act upon. Regional differences and customer profiles should inform interpretation. Privacy, response representativeness and follow-up on corrective action matter, helping businesses avoid hasty conclusions and distinguish isolated complaints from recurring issues that require changes to products, training or service processes.
Business ServicesJournoLink
JournoLink provides an affordable alternative to PR agencies, connecting organisations and journalists through a single platform. QFA members can manage their franchise PR by distributing press releases, receiving journalist requests, and creating a managed media room on their websites. The platform also offers access to a calendar forecasting key news events, facilitating effective media engagement.
Business ServicesWhich? Trusted Traders
Which? Trusted Traders is an endorsement scheme recognising trustworthy traders, helping franchise networks stand out in competitive markets. They provide a license to use the respected Which? logo, a dedicated account manager, and an online profile page for customer reviews. The scheme also includes a robust complaints process with access to a Dispute Resolution Ombudsman, ensuring consumer confidence.