Pizza Fan: Changes to Ordering and Promotional Offers

Pizza Fan resumed operations on 11 November 2026 with a change to its order entry system and adjustments to some promotional offers. The removal of the ‘complimentary item’ option, reported by Greek newspaper To Vima, marks a specific change to the network’s day-to-day operations, with direct implications for franchisees and Greece’s wider franchising community.

What is changing in order entry

According to To Vima’s report of 11 November, the ‘complimentary item’ option has been removed from Pizza Fan’s ordering system. The change coincides with stores reopening after a suspension of operations lasting around three weeks. The suspension began on 22 October, following developments in an investigation into suspected tax evasion.

This is a change to how orders are recorded, rather than the launch of a new product or service. For franchisees, the key point is that reopening comes with a modification to a shared tool used every day. The return to serving customers therefore does not mean that all procedures remain unchanged.

This operational change must be kept separate from the legal assessment of the case. Removing a system function does not, in itself, constitute a judicial finding about how it was previously used, nor does it establish the liability of any individual franchise partner. The judicial and tax investigations remain ongoing.

Prices unchanged, but some offers adjusted

On the commercial side, the same report states that there has been no significant change in prices. Customers are seeing the prices that applied before operations were suspended. However, some promotional offers have already been adjusted because they were deemed commercially unviable for stores.

These two points concern different aspects of the pricing and promotional strategy. Keeping prices unchanged does not mean that every promotional package remains exactly the same. Equally, adjusting individual offers does not establish that prices have risen across the network. This distinction matters both when informing customers and when explaining the changes stores are being asked to implement.

For a franchisee, promotional offers are part of day-to-day trading, not simply a marketing message. In this case, the explanation reported by To Vima concerns whether those offers made financial sense for stores. This is therefore not an announced overhaul of the pricing policy, but a series of individual adjustments as the network resumes operations.

Orders resume across the network

Pizza Fan announced through an official social media statement that 107 stores would begin accepting orders again from 13:00 on Wednesday 11 November, according to Greek news outlet To Kouti tis Pandoras. To Vima also reported the reopening of 107 outlets that day.

The reopening followed a decision to lift the temporary freeze on current accounts so that operating needs could be met. As Newsbomb reported on 6 November, citing the company’s announcement, the company would be able to receive payments from customers and from the efood and Wolt delivery platforms.

The changes to ordering and promotional offers are therefore part of a return to everyday trading. For franchised stores, resuming orders is separate from recovering from the financial consequences of the closure. It does not, by itself, demonstrate that turnover has returned to previous levels or that the earlier financial pressures have been resolved.

What franchise partners should bear in mind

The legal case remains open. According to To Vima, it is at the formal judicial investigation stage, with additional evidence being reviewed. The confirmed operational changes should therefore not be presented as marking the end of the investigation or a final resolution of all issues affecting the network.

For the franchising community, the news is clear: Pizza Fan has returned with one documented change to its ordering system, no significant change in prices, and adjustments to some promotional offers. These are distinct developments with a direct bearing on customer service and day-to-day trading at its outlets.

Practical takeaway: Franchise partners should confirm the current order entry instructions and the terms of each promotional offer, so that staff and customers receive accurate information.