Just Better Care named in Australia’s 2026 franchise top 10

Just Better Care Australia has announced a place in the Overall Top 10 at the 2026 Topfranchise Awards, with the home care franchise attributing the result to ratings from its current franchise owners. In its announcement on 18 October, the business said it was the only home care provider in the group.

Recognition based on franchise owner ratings

The awards are run by 10 THOUSAND FEET and recognise best practice in franchising across six categories: marketing, branding, passion, support, lifestyle and innovation.

According to Just Better Care, placements are determined entirely by ratings from current franchisees, rather than a judging panel. Its result draws on responses from its franchise owners to the Franchise Satisfaction Survey, which 10 THOUSAND FEET undertakes for the network.

Chief executive Lee Walsh welcomed the recognition in the company’s announcement, highlighting both the overall top-10 placement and Just Better Care’s position as the only home care provider among those recognised.

For Australia’s franchising community, the distinction is the source of the assessment: people already operating within the network. The result reflects franchise owner feedback, rather than an assessment of a proposed business model or a panel’s appraisal of an awards submission.

The overall placement should also be distinguished from the six award categories. Just Better Care announced its inclusion in the Overall Top 10; that is not the same as claiming a separate win in every category.

How the home care franchise operates

Just Better Care describes its offering as a service-based franchise delivering in-home aged care and disability support.

Franchise owners receive a defined territory, establish an office and recruit and train qualified support workers to deliver services to customers in that area. The model therefore combines local business ownership with responsibility for building a team that provides care in customers’ homes.

The company lists exclusive postcode-based territories among the features of its franchise opportunity. At the time of its announcement, it said territories were available in Victoria, South Australia, Tasmania, Western Australia and New South Wales.

That availability provides context for the award announcement’s relevance to prospective owners. However, the state-level list is not a description of individual territories. Anyone assessing an opportunity would need to establish which postcodes are available and how the proposed territory is defined.

The operating model also makes recruitment and training central considerations. A prospective owner is assessing not simply an office-based business, but a role that includes assembling a qualified workforce to deliver local services.

Support spans operations and clinical governance

Just Better Care says its Franchise Network Support Office provides central training and support across operations, IT, compliance, clinical governance, human resources and marketing.

It also identifies a national brand, local marketing support and access to other franchise owners as elements of the opportunity. Together, these describe the support structure offered alongside the local territory and office model.

The inclusion of clinical governance and compliance is particularly relevant to understanding the nature of the business. These are explicitly listed support functions, alongside the commercial and administrative services involved in running an office.

For prospective franchisees, the practical question is how those functions work day to day. Discussions with the network and existing owners can explore the training provided, the way support is accessed and the responsibilities retained by the local operator.

What prospective owners can take from the result

A franchise owner-rated award offers a useful starting point for assessing a network. In this case, it adds an owner-feedback perspective to Just Better Care’s description of its territories, training and support.

It should not replace a detailed assessment of the opportunity. Prospective owners should ask how the survey findings relate to the work they would undertake, speak with current franchisees and examine the proposed territory and support arrangements.

Practical takeaway: Use the top-10 recognition to begin informed conversations, then test the fit between the franchise’s care delivery model, its support offering and your own capacity to recruit and lead a local team.